Last updated: March 2025
1. Terms of Use
1.1 Acceptance
By using the website www.aceroofingsolutions.co.uk (“the site”) you agree to these terms of use. If you do not agree, please do not use the site. Ace Roofing Solutions (“we”, “us”) may update these terms from time to time; the “Last updated” date at the top of this page will change. Continued use of the site after changes means you accept the updated terms.
1.2 Use of the website
The site is for information about our roofing services in East London and for requesting quotes and surveys. You must use the site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. You may not attempt to gain unauthorised access to any part of the site, our systems or any data we hold.
1.3 Accuracy of information
We aim to keep the information on the site accurate and up to date. We do not, however, guarantee that all content is complete, current or error-free. Descriptions of services, areas covered and general roofing information are for guidance. Any quote or survey we provide will be based on a visit to your property and our written quotation, not solely on the site content.
1.4 No warranty
The site and its content are provided “as is”. We do not warrant that the site will be uninterrupted, secure or free of viruses or other harmful components. We are not liable for any loss or damage arising from your use of or reliance on the site, except where such liability cannot be excluded by law.
1.5 Limitation of liability
To the fullest extent permitted by law, Ace Roofing Solutions shall not be liable for any indirect, incidental, special or consequential loss or damage (including loss of profit, data or business opportunity) arising from your use of the site. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by applicable law.
1.6 Intellectual property
All content on the site (text, images, logos, layout and design) is owned by Ace Roofing Solutions or our licensors and is protected by copyright and other intellectual property rights. You may view and print pages for personal use only. You may not copy, reproduce, distribute or use the content for commercial purposes without our prior written consent.
1.7 Links to other sites
Where we link to external websites, we do not control or endorse their content or practices. We are not responsible for the privacy or terms of those sites. Use of third-party sites is at your own risk.
1.8 Governing law
These terms are governed by the laws of England and Wales. Any dispute arising from them or from your use of the site shall be subject to the exclusive jurisdiction of the courts of England and Wales.
1.9 Contact about terms
For questions about these terms of use, contact us at aceroofingsolutionltd@gmail.com or call 07826 209 533.
2. Privacy Policy
We are committed to protecting your personal data. This policy explains what we collect, how we use it and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
2.1 Who we are
Ace Roofing Solutions provides roofing services in East London. For the purposes of data protection we are the “data controller” in respect of personal data you provide via this website. You can contact us at aceroofingsolutionltd@gmail.com or 07826 209 533.
2.2 What data we collect
We may collect:
- Contact and enquiry data: When you submit a quote request or contact form (name, phone number, email address, postcode/area, and the details of your enquiry).
- Communication data: Records of calls, emails or messages when you contact us about a quote or job.
- Technical data: When you visit the site, we may receive your IP address, browser type and device information. Our hosting and any analytics tools may collect this automatically.
2.3 How we collect it
Data is collected when you:
- Fill in the contact or quote form on the site (submissions are processed via Formspree and forwarded to us by email).
- Call or email us using the phone number or email address on the site.
- Use the site (technical data may be collected by our hosting provider or analytics services).
2.4 How we use your data
We use your data to:
- Respond to your enquiries and provide quotes, surveys and roofing services.
- Arrange and manage appointments, and communicate with you about your job.
- Comply with legal or regulatory obligations (e.g. insurance, tax).
- Improve our services and the website (where we use aggregated or anonymised data).
We do not sell your data to third parties. We may share data with trusted service providers who help us run our business (e.g. email delivery, hosting). Such providers are required to keep your data secure and use it only as we instruct.
2.5 Legal basis
We process your data on the basis of:
- Contract: Where necessary to provide a quote or perform a contract with you.
- Legitimate interests: To run our business, respond to enquiries and improve our services, where this does not override your rights.
- Consent: Where you have given clear consent (e.g. for marketing communications, if we offer them).
2.6 How long we keep data
We keep enquiry and job-related data for as long as needed to fulfil the purpose (e.g. to complete a job and honour guarantees) and to meet legal and tax requirements. Typically this is several years. After that we delete or anonymise data where we no longer need it.
2.7 Cookies and similar technology
Our site may use cookies or similar technology for essential operation (e.g. remembering preferences) and, if we use them, for analytics. You can control cookies through your browser settings. Blocking certain cookies may affect how the site works.
2.8 Your rights
Under UK data protection law you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccurate data.
- Erasure: Ask us to delete your data in certain circumstances.
- Restrict processing: Ask us to limit how we use your data in certain cases.
- Object: Object to processing based on legitimate interests.
- Data portability: Receive your data in a structured, machine-readable format where applicable.
To exercise any of these rights, contact us at aceroofingsolutionltd@gmail.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are concerned about how we handle your data.
2.9 Security
We take reasonable steps to protect your data (including secure transmission and limited access). No internet transmission is completely secure; you provide data at your own risk.
2.10 Changes to this policy
We may update this privacy policy from time to time. The “Last updated” date at the top of this page will be revised. We encourage you to check this page periodically.
2.11 Contact about privacy
For any questions about this privacy policy or your personal data, email aceroofingsolutionltd@gmail.com or call 07826 209 533.